Item must be original unused condition to be accepted for return, unless there is a manufacturer defect with the item. You must return the item within 15 days of your purchase/order date to be eligible.
Customers must request an RMA number to process the return & exchange procedure. Returns withour RMA number will not be accepted and returned back to the customer.
Return Address :
26 Norton RD. Broad Brook, CT 06016
All returned items are subject to a 15% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order (unless our mistake).
Exchanges : You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and handling.
** Please insure your package when sending back to us. We will not be responsible for lost or stolen merchandise
Warranties : All Farmington products are warranted 100% free of defects for 3 months from sale. Warranty returns requires a sales receipt and a Return Authorization #, which may be obtained by contacting our customer service department.